1. INTRODUCTION
Last Updated: Jan 2025
Thank you for purchasing our graphic design digital products and services. At The Divine Union, we strive to deliver high-quality digital designs and personalized services that meet your expectations. However, due to the nature of digital products and services, we have specific policies regarding exchanges and returns.
2. DIGITAL PRDDUCTS
Our digital products include pre-designed templates, design kits, or downloadable files.
Refunds:
All sales of digital products are final and non-refundable. Once a product has been downloaded or accessed, we cannot issue a refund due to the nature of digital content.
Exchanges:
We do not offer exchanges for digital products. If you encounter any issues with your purchase (e.g., file corruption or missing content), please contact us at [Your Contact Email], and we will provide assistance or replacement files if applicable.
Customization Requests:
If your digital product includes customization, changes can only be requested before the agreed customization work has begun.
3. SERVICES
Our services include personalized graphic design, brand identity creation, or other design services tailored to your needs.
Refunds:
Refunds for services are not offered once the design process has started or after the delivery of the final files. However, you may cancel the service before any work has commenced for a full refund.
Revisions:
Most services include a limited number of revisions as specified in your agreement or package. Additional revisions beyond the agreed scope may incur extra charges.
Cancellations:
You can cancel a service order before we begin work. After work has commenced, cancellations are not eligible for a refund, but partial refunds may be considered at our discretion based on the amount of work completed.
4. ISSUES & SUPPORT
If you experience any issues with your digital products or services, please reach out to us at [Your Contact Email] within 7 days of your purchase or delivery. We are committed to resolving any concerns promptly. For more information read our Customer Support Policy page.
5. EXCEPTIONS TO RETURNS & EXCHANGES
Due to the custom nature of our graphic design services, we cannot accept returns or exchanges for the following:
6. CONTACT
For any questions or concerns regarding your purchase or if you have any questions or require clarification regarding this Exchange & Return Policy, feel free to contact us at:, please contact us at thedivineunionmail (at) gmail (dot) com
7. AGREEMENT
By purchasing a Graphic Design Digital Products & Services on the The Divine Union website, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Thank you for choosing The Divine Union. I look forward to helping you evolve your brand!
Sara Divine